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Privacy Policy

By accessing or using «Doctor World», you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

Last Updated: 09. 09. 2024

«Doctor World» is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the information we obtain from users (“you”) when you use our platform and services. As a platform that operates under the jurisdiction of the European Union, we comply with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679). This GDPR Compliance Statement outlines our commitment to maintaining your privacy rights and describes how we handle your personal data in accordance with GDPR requirements.

Contact information data protection officer

We have appointed a Data Protection Officer (DPO) to oversee our data protection practices and ensure compliance with GDPR. If you have any questions or concerns about how we handle your personal data, you may contact our DPO:

Email: support@doctorworld.com
Phone: +123-456-7890

This platform uses SSL or TLS encryption for security reasons and to protect the transmission of personal data and other confidential content (e.g. orders or inquiries to the controller). You can recognize an encrypted connection by the string “https: // ” and the lock symbol in your browser line.

1. Information We Collect

We may collect and process the following types of information about you:

  • Personal Information: Information that you provide when registering for an account, such as your name, date of birth, gender, contact information (email, phone number), and billing details.
  • Health Information: Medical history, symptoms, treatment plans, and other health-related information you provide during consultations or in communications with healthcare professionals.
  • Usage Data: Information about your use of the Platform, including your IP address, browser type, device information, operating system, and details of your interactions with our services.
  • Location Data: Information about your geographical location, if you permit location access.
  • Cookies and Tracking Technologies: We may use cookies and similar technologies to enhance your experience on our Platform. For more information, please refer to our.

2. Data processing for contract processing

(Contract) When you register to use our services, you provide us with basic information such as: Your e-mail address, name, address and date of birth. Which inventory data is collected can be seen from the respective input forms during registration. In accordance with Art. 6 para. 1 lit. b GDPR, personal data is collected and processed if you provide it to us for the execution of the agency contract. We process inventory data (e.g., names and addresses as well as contact data of users), contract data (e.g. services used, payment information) for the purpose of fulfilling our contractual obligations and services in accordance with Art. 6 para. 1 lit b. GDPR. If users have terminated their user account, their data will be deleted with regard to the user account, unless their storage is required for commercial or tax or medical reasons. Art. 6 para. 1 lit. c GDPR. It is the responsibility of the users to back up their data in the event of termination before the end of the contract. We are entitled to irretrievably delete all user data stored during the term of the contract.

If you use our Services to receive a healthcare service, you may provide us with medical data such as medical history, physical condition information, current health information, history, medical image data (including X-ray, CT scan, MRI, PET, ultrasound, mammography) and medical reports. On our website, we therefore offer users the opportunity to allow access to image files and health data via upload function to the corresponding doctor. The data is stored encrypted on a server of HEALTH APO SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, REGON: 523381690, NIP: 9452263056. The transmission and processing of personal health data is necessary for the conclusion and execution of the findings contract and the provision of the associated services, to which you have given your express consent by concluding the findings contract. We process your health data for health care, for medical diagnostics or for the care or treatment in the health or social sector by the doctor in accordance with Art. 9 para. 2 lit h GDPR or pursuant to Art. 9 para. 2 lit a GDPR, provided that you have given us your express consent.

These express declarations of consent can be revoked in writing without justification and at any time with effect for the future. You can send this revocation to us at the specified e-mail address. However, if the revocation takes place before the conclusion of the health service contract in question, the processing is necessary for this purpose and can then not be carried out.

Encrypted data transport of health data: The data transport is exclusively encrypted.

In addition to these technical security measures, we have created a security concept.

By authenticating the doctor (when the doctor registers on the platform) and the user (when the user registers on the platform), the system checks whether the doctor and the user are authorized for access. Every action is logged.

By default, doctors have access to the health data released by the user for 90 days, but at least for the duration of the treatment contract. Thereafter, the access authorization expires and only becomes active again when the treatment or care relationship is renewed for treatment.

The period of 90 days is intended for the retrieval of further information on the specific treatment or care case, e.g. if findings or further consultations are still pending after a health service has been provided.

3. Sharing Your Information

We may share your information with the following parties:

  • Healthcare Professionals: Your personal and health information may be shared with licensed healthcare providers to facilitate medical consultations and provide appropriate care.
  • Third-Party Service Providers: We may engage third-party vendors to perform services on our behalf, such as payment processing, data analytics, marketing, and communication services. These providers have access to your personal information only to the extent necessary to perform their functions and are required to maintain the confidentiality and security of your information.
  • Legal Authorities: We may disclose your information to law enforcement agencies, courts, or regulatory authorities if required by law or in response to a valid request.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Your Rights and Choices

ou have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccuracies in your personal information.
  • Deletion: You have the right to request the deletion of your personal information, subject to legal and regulatory requirements.
  • Restriction: You have the right to request the restriction of certain processing of your personal information.
  • Objection: You have the right to object to certain types of processing, such as receiving marketing communications.
  • Portability: You have the right to request a copy of your personal information in a machine-readable format.

To exercise these rights, please contact us at support@doctorworld.com
We will respond to your request in accordance with applicable laws.

5. Security of Your Information

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include encryption, secure servers, and access controls. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Retention of Your Information

The duration of the storage of personal data is determined on the basis of the respective legal basis, the processing purpose and the respective statutory retention period (e.g. medical, corporate and tax retention periods).

When processing personal data on the basis of explicit consent pursuant to Art. 6 para. 1 lit. a GDPR, this data will be stored until the data subject revokes his consent. Personal data will be stored in your account until you delete this data or ask us to do so. Printouts of the data are automatically destroyed after one year of storage.

If there are statutory retention periods for data that are processed within the framework of contractual or quasi-contractual obligations on the basis of Art. 6 para. 1 lit. b GDPR, this data will be routinely deleted after expiry of the retention periods, provided that they are no longer required for the fulfilment or initiation of the contract and/or there is no legitimate interest on our part in further storage.

When processing personal data for the purpose of direct marketing on the basis of Art. 6 para. 1 lit. f GDPR, this data will be stored until the data subject exercises his right of objection pursuant to Art. 21 para. 2 GDPR.

What are cookies?

Cookies and similar technologies are very small text documents or pieces of code that often contain a unique identification code. When you visit a website or use a mobile application, a computer asks your computer or mobile device for permission to save this file on your computer or mobile device and gain access to information. Information collected through cookies and similar technologies may include the date and time of the visit and how you use a particular website or mobile application.

Why do we use cookies

Cookies make sure that during your visit of our online shop you remain logged in, all items remain stored in your shopping cart, you can shop safely and the website keeps running smoothly. The cookies also ensure that we can see how our website is used and how we can improve it. Furthermore, depending on your preferences our own cookies may be used to present you with targeted advertisements that match your personal interests.

What type of cookies do we use?

Necessary cookies

These cookies are necessary for the website to function properly. Some of the following actions can be performed by using these cookies.

  • Store articles in a shopping cart for online purchases
  • Save your cookie preferences for this website
  • Saving language preferences
  • Log in to our portal. We need to check whether you are logged in.

Performance cookies

These cookies are used to gather statistical information about the use of our website, also called analytics cookies. We use this data for performance and website optimization.

Functional cookies

These cookies enable more functionality for our website visitors. These cookies can be set by our external service providers or our own website. The following functionalities may or may not be activated when you accept this category.

  • Live chat services
  • Watch online videos
  • Social media sharing buttons
  • Login to our website with social media

Advertising / tracking cookies

These cookies are set by external advertising partners and are used for profiling and tracking data across multiple websites. If you accept these cookies, we may show our advertisements on other websites based on your user profile and preferences.

These cookies also save data about how many visitors have seen or clicked on our advertisements in order to optimize advertising campaigns.

Unclassified

These cookies are still in the classification process. They will show up in one on the following categories; Necessary, Performance, Functional or Advertising.

How can I switch off or remove cookies?

You can choose to opt out of all but the necessary cookies. In the settings of the browser, you can change the settings to ensure that cookies will be blocked. Most browsers provide you with an explanation on how to do this in the so-called ‘help-function’. However, if you block the cookies, it is possible that you will not be able to enjoy all the technical features our website has to offer and it may negatively affect your user experience.

7. Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such third-party websites. We encourage you to review the privacy policies of those third parties before providing them with your information.

8. Children’s Privacy

Our Platform is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.

9. Data Transfers Outside the European Economic Area (EEA)

If we transfer your personal data outside the EEA, we will ensure that appropriate safeguards are in place to protect your data in accordance with GDPR. This may include entering into data transfer agreements based on the European Commission’s Standard Contractual Clauses or ensuring that the recipient is certified under the EU-U.S. Data Privacy Framework. By using our services, you consent to such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on our Platform and updating the “Last Updated” date. Your continued use of our services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

11. Contact Information

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:
Email: support@doctorworld.com
Phone: +48 736 382 720

By using «Doctor World», you acknowledge that you have read and understood this Privacy Policy and agree to its terms.